Cancellations made within 7 days of ordering: Full refund will apply less the deposit, provided the order was made more than 7 days before the campsite opens.
Cancellations made within 7 days of campsite opening: No refund applicable
Cancellations made after 7 days of the time of booking, and before 7 days before the campsite opening: 50% refund will apply.
Please be aware that in the instance of the event or festival being cancelled through no fault of our own (e.g. weather, flood, pandemic, terrorism, earthquake, volcano, strikes, civil disobedience or other such cause) we reserve the right to implement the above cancellation terms.
To cancel your order please follow the update your order details link provided in your order confirmation email.
Once you have cancelled your order online, we will contact you to confirm your refund.
“Fantastic toilets and showers/facilities etc. Very clean and always a number of toilets available. Definitely one of the key reasons we'd book with you again.”
“I'm over 40 and will never book anything else again - they rock!”
“Really appreciated the pamper parlour and tea and coffee”
“We are not seasoned campers so this looked like (and was) a great option!”
“Didn't not want the hassle of our own tent. Wanted to share washing facilities with hundreds, not thousands”
“At 30 I couldn't face camping again - the toilets, the drunk teens, the noise. Our stay was amazing!”