Terms & Conditions

PAYMENT 

Payment for bookings can be made either in full at the time of booking, or in accordance with our Payment Plan. 

PAYMENT PLAN

Guests pay 50% at the time of booking and then the rest in monthly payments. There are no administration or interest charges 

Monthly payments commence at the end of the month after the original booking has been made, subject to a minimum of 30 days having elapsed between the booking date and the monthly payment date. This will usually be on the 28th of the month.

There is no payment due in the month of the festival nor the month before the festival.

Monthly payments will automatically be debited to the card used to make the previous payment.

Guests will receive an email confirmation each time a payment becomes due and after the payment has been made

If the payment fails, for any reason, than an email will be sent with a link to the guest's account, so that the guest can make the payment manually

ACCESS TICKETS

Please be aware that booking our accommodation units through www.podpads,com does not include your festival tickets. All guests staying with Podpads must have a festival ticket and relevant camping passes, purchasable from festival websites or official ticket outlets.

Please note: At some events Podpads' accommodation units are sold as a package which includes festival tickets. Please check individual festival pages for more info. 

GLASTONBURY FESTIVAL

Podpads are situated in two sites at Glastonbury festival: Worthy View and Hospitality.

Worthy View is bookable with a standard ticket and must be purchased through the Glastonbury Festival Website.  Accommodation in Worthy View will be supplied as stated here

Hospitality. All guests wishing to book and stay in with Podpads in the Hospitality campsite must be in possession of a Hospitality ticket. Standard Festival tickets will not gain access into the Hospitality campsite. 

ACCESS TIMINGS

Accommodation will be available in line with the festivals' main campsites opening times. However, we will always ask that you vacate the accommodation by 10:00 on the Monday as we invariably need to start working in order to clear site by end of the day.

CANCELLATION POLICY

Whilst we all try to avoid cancellations, we understand that they are sometimes necessary and we aim to deal with them as below:

Cancellations made within 7 days of ordering: full refund available less the deposit, provided the order was made more than 7 days before the campsite opens. 

Cancellations made within 7 days of campsite opening: no refund available.

Cancellations made after 7 days of the time of booking, and before 7 days before the campsite opening: 50% refund less the deposit.

Please be aware that in the instance of the event or festival being cancelled through no fault of our own (e.g. weather, flood, pandemic, terrorism, earthquake, volcano, strikes, civil disobedience or other such cause) we reserve the right to implement the above cancellation terms. 

To cancel your order please follow the update your order details link provided in your order confirmation email.

Once you have cancelled your order we will be in touch with you to issue refunds. 

SECURITY

Podpads cannot accept responsibility for loss of or damage to personal property on site.

ACCOMMODATION

The description and photos of the accommodation are as set out in our website and brochures.  Any description and photos are for illustrative purposes only and there may be small discrepancies in the size and colour of the accommodation supplied.  We reserve the right to provide you with alternate furnishings or accommodation that are at least equal the standard of your chosen accommodation type

Don't take our word for it, see what our guests say about Podpads

  • “This was my first festival, and I had the most amazing time. I think this was largely due to all the usual 'negatives' of camping being alleviated by the PodPad choice.”

    MC
  • “We had an amazing weekend. Getting into the guest area was a great benefit which added to our overall experience. Cheers!”

    PM
  • “They provide value for money and are well staffed and interesting structures.”

    PT
  • “My daughter stayed in a Podpad at the Isle of Wight, and as a seasoned festival goer, said she wouldn't ever camp again. I thought that was a good recommendation and thought we'd give it a try. Now, we feel the same!”

    JR
  • “Arriving and having a tent already set up is easy.!”

    C
  • “For the past 7 years I have taken my own tent. After this year there is no going back. Thoroughly enjoyed podpadding. Your staff were marvellous. Well done!”

    JW