Terms & Conditions

PAYMENT 

Payment for bookings can be made either in full at the time of booking, or in accordance with our Payment Plan. 

PAYMENT PLAN

Guests pay 50% at the time of booking and then the rest in monthly payments. There are no administration or interest charges 

Monthly payments commence at the end of the month after the original booking has been made, subject to a minimum of 30 days having elapsed between the booking date and the monthly payment date. This will usually be on the 28th of the month.

There is no payment due in the month of the festival nor the month before the festival.

Monthly payments will automatically be debited to the card used to make the previous payment.

Guests will receive an email confirmation each time a payment becomes due and after the payment has been made

If the payment fails, for any reason, than an email will be sent with a link to the guest's account, so that the guest can make the payment manually

ACCESS TICKETS

Please be aware that booking our accommodation units through www.podpads,com does not include your festival tickets. All guests staying with Podpads must have a festival ticket and relevant camping passes, purchasable from festival websites or official ticket outlets.

Please note: At some events Podpads' accommodation units are sold as a package which includes festival tickets. Please check individual festival pages for more info. 

GLASTONBURY FESTIVAL

Podpads are situated in two sites at Glastonbury festival: Worthy View and Hospitality.

Worthy View is bookable with a standard ticket and must be purchased through the Glastonbury Festival Website.  Accommodation in Worthy View will be supplied as stated here

Hospitality. All guests wishing to book and stay in with Podpads in the Hospitality campsite must be in possession of a Hospitality ticket. Standard Festival tickets will not gain access into the Hospitality campsite. 

ACCESS TIMINGS

Accommodation will be available in line with the festivals' main campsites opening times. However, we will always ask that you vacate the accommodation by 10:00 on the Monday as we invariably need to start working in order to clear site by end of the day.

CANCELLATION POLICY (applies to direct bookings only)

Whilst we all try to avoid cancellations, we understand that they are sometimes necessary and we aim to deal with them as below:

Cancellations made within 7 days of ordering: full refund available less the deposit, provided the order was made more than 7 days before the campsite opens. 

Cancellations made within 7 days of campsite opening: no refund available.

Cancellations made after 7 days of the time of booking, and before 7 days before the campsite opening: 50% refund less the deposit.

Please be aware that in the instance of the event or festival being cancelled through no fault of our own (e.g. weather, flood, pandemic, terrorism, earthquake, volcano, strikes, civil disobedience or other such cause) we reserve the right to implement the above cancellation terms. 

To cancel your order please follow the update your order details link provided in your order confirmation email.

Once you have cancelled your order we will be in touch with you to issue refunds. 

If you have made your booking though a third party such as Festicket or Ticketline then the above cancellation terms will not apply. Please check the third party terms and conditions.

SECURITY

Podpads cannot accept responsibility for loss of or damage to personal property on site.

ACCOMMODATION

The description and photos of the accommodation are as set out in our website and brochures.  Any description and photos are for illustrative purposes only and there may be small discrepancies in the size and colour of the accommodation supplied.  We reserve the right to provide you with alternate furnishings or accommodation that are at least equal the standard of your chosen accommodation type

Don't take our word for it, see what our guests say about Podpads

  • “Free morning cuppa was an excellent bonus!”

    ER
  • “Free tea and coffee was a nice touch! l”

    AC
  • “I don't like camping but equally I don't like staying off site. If we go again I would most definitely book again”

    CK
  • “Your staff on site are amazing I can't praise them enough! The guy who showed us to the tent was fab, telling the kids they were going to sleep in a circus tent - brilliant!”

    CP
  • “Your fab podpads made it all worthwhile... Had a brilliant festival knowing that all our stuff was safe and dry!”

    TD
  • “Had an absolutely fabulous time and wouldn't hesitate to come back again ! Met some lovely people in our street (as we called it) and have made some fabulous new friends. A brilliant concept !! Thank you Podpads”

    SC