Payment for bookings can be made either in full at the time of booking, or in accordance with an installment plan. All legal disputes related to card processing are handled under United Kingdom Law
Please be aware that booking our accommodation units through www.podpads.com does not include your festival tickets. All guests staying with Podpads must have a festival ticket and relevant camping passes, purchasable from festival websites or official ticket outlets.
For example to access many Glamping campsites at festivals a 'Weekend Camping' ticket is required. To access our accommodation in the Glastonbury Hospitality campsite you must hold a 'Hospitality' pass, not a standard ticket.
Accommodation will be available in line with the festivals' main campsites opening times. However, we will always ask that you vacate the accommodation by 10:00 on the Monday as we invariably need to start working in order to clear site by end of the day.
Where we supply our accommodation to a festival for them to resell on their own website the packages and interiors may differ what we outline on our website. Please refer to the site you have made your booking to see what will be included.
Cancellations made within 7 days of ordering: Full refund will apply less the deposit, provided the order was made more than 7 days before the campsite opens.
Cancellations made within 7 days of campsite opening: No refund applicable
Cancellations made after 7 days of the time of booking, and before 7 days before the campsite opening: 50% refund will apply.
Please be aware that in the instance of the event or festival being cancelled through no fault of our own (e.g. weather, flood, pandemic, terrorism, earthquake, volcano, strikes, civil disobedience or other such cause) we reserve the right to implement the above cancellation terms.
In the instance of the event or festival being postponed to a new date through no fault of our own (e.g. weather, flood, pandemic, terrorism, earthquake, volcano, strikes, civil disobedience or other such cause) we reserve the right to transfer existing bookings to the event or festival's new date. Alternatively, a credit note may be issued equal to the value of the booking which may be used at a future event or festival, subject to availability.
To cancel your order please follow the update your order details link provided in your order confirmation email.
Once you have cancelled your order online, we will contact you to confirm your refund.
If you have made your booking though a third party such as Festicket or Ticketline then the above cancellation terms will not apply. Please check the third party terms and conditions.
Podpads cannot accept responsibility for loss of or damage to personal property on site.
ACCOMMODATION
The descriptions and photos of the accommodation are as set out in our website and brochures. Description and photos are for illustrative purposes only and there may be small discrepancies in the size and colour of the accommodation supplied. We reserve the right to provide you with alternate furnishings or accommodation as necessary
“A very enjoyable stay. Thanks in particular to your friendly and helpful staff. Of course it also helps that the sun shone :-)”
“I used Podpads last year and this year encouraged friends to join me too.!”
“We will never go back to slumming it camping in our tent!”
“Travelling by train so didn't want to carry own tent and mattresses.”
“Staff at arrival were excellent, brought us to our tent, helped with bags, you wouldn't get that service in a hotel Tea and coffee was great, the whole set up was perfect!!”
“The main reason for choosing Podpads was ease, not having to carry, put up and take down our own tent in the rain and knowing our belongings would be safe and dry.”