Frequently Asked Questions

Common questions and answers can be found here. For all other enquiries please complete the contact form and will get back to you as soon as we can.

Why is there a damage deposit and how do I get it back?

There is a deposit per unit payable of £25.00 or € 50.00 which will be added to your order when you make a booking. This is to cover any loss or damage incurred during the hire period. PLEASE be sure that you report to reception and return your keys to our reception staff before leaving site after the festival.

We reserve the right to hold back a £10 key-cutting charge for lost or unreturned keys.

After the festival, you will receive an email from info@podpads.com confirming whether your deposit is refundable. You will need to respond to this email in order to receive your deposit back, so please ensure that we are added to you safe senders list so the email does not end up in your junk folder!

Can I stay next to my friends who are also booked with Podpads?

If you and your friends have booked exactly the same type of accommodation then we will do our best to locate you next to each other. Please go to your order confirmation and click "edit your order details". Then click the change/cancel button and then scroll down to the "Camping with Friends?" section and enter your friends order number in the box. Alternatively email us at info@podpads.com

What times can I arrive or depart?

Opening times for our Reception will be listed in the Arrivals info email sent out one week prior to the Festival. You will be given onsite contact numbers to call if you anticipate arriving outside these Opening Times or if your journey gets delayed. Your accommodation will be ready for you at the same times as Festival main campsite opens. However, your access to the Festival site may be limited by the rules and regulations of the Festival itself. This will vary from Festival to Festival. Our reception hours will fit in with the most popular times for arrival and departure. We will, however, leave a key drop-off point clearly accessible.

How do I cancel?

Bookings made directly through our website

Cancellations made within 7 days of ordering
Full refund less the deposit (subject to the booking being made more than 7 days before the campsite opens)

Cancellations made within 7 days of campsite opening
No refund

Cancellations made after 7 days of the time of booking, and before 7 days before the campsite opening:
50% refund less the deposit.

Email us at info@podpads.com to arrange your cancellation

Please be aware that in the instance of the event or festival being cancelled through no fault of our own (e.g. weather, flood, pandemic, terrorism, earthquake, volcano, strikes, civil disobedience or other such cause) we reserve the right to implement the above cancellation terms.

If you have made your booking though a third party such as Festicket or Ticketline then the above cancellation terms will not apply. Please check the third party terms and conditions.

Does the price include festival tickets?

Podpads do not sell festival tickets so these must be purchased through the official festival ticket outlets. The exception is Badminton Horse Trials where the price of the accommodation includes the appropriate number of adult passes.

Normally the festival ticket required is the weekend ticket with camping, however please check out the relevant festival information for details of the correct tickets required for each festival as it may be that a specific area pass must be bought.

What is a Podpad?

The Podpad is our tried and tested signature product. It is a solid plywood structure, providing snug and secure accommodation to thousands of guests each year.

What to expect when you stay with Podpads


Staying with Podpads is certainly a huge upgrade from camping in regular festival fields.
Facilities available are dependent on the event you are attending, but at most of our events there are upgraded washroom facilities that guests can access situated near to our camping area, we have tea, coffee and phone charging faciltities as well as reception staff and extra security and fencing. For individual festival facilities please see individual festival pages.


Please be aware that you are still in the great outdoors and you will be staying in a festival field. Here are some things which we advise that you bring with you:

Warm clothes - even though its summer, the weather can still be cold.
Sensible footwear - you will be walking through festival fields, so sensible / waterproof footwear is advised.
Extra bedding - even if you book accommodation which has bedding included you may wish to bring extra blankets to keep you warm at night. British summer nights can be cold!

How big is a Podpad?

The Podpad is solid, snug, secure and cosy, measuring 1.8 metres by 2.4 metres, reaching a maximum height of 1.6 metres at the roof apex

Do the Podpads have power?

No, the Podpads do now have power, but at most festivals* there will be a small phone charging station set up next to our reception tent. *Please check the specific festival page.

Are the Podpads secure?

Yes, the Podpads are secure. They are made from solid plywood and have a Yale night latch lock on the front door. You will be given a set of keys when you arrive at our reception. Please remember to hand them back when you leave!

Please remember you are at a festival and general common sense and warnings apply. Never leave cash and valuables unattended.

What is the Podpad area like?

We aim to create a chilled and safe vibe in the Podpads field. At almost all festivals Podpads will be in a specially designated area within the festival, secured by fencing, festival security and wrist-banded access, but please see festival specific info for details and confirmation of this.

At most festivals we run a reception and maintenance service, so when you arrive you will be welcomed, checked in, and shown to your accommodation.

Toilets and showers are usually in the Podpads field, but in some events they may be a short walk away. The facilities are usually for the exclusive use of guests staying within our area.

How big is a Luxpad?

Luxpads are 2.4 metres wide, 3 metres front to back, and 2 metres tall. They are easily big enough to stand up in.

Does the Luxpad have power?

Yes, Luxpads are provided with 240v electricity and 3pin sockets.

However, please remember that you are in a festival field and the power will be running of the site generators, so we cannot guarantee a constant supply of electricity. However, it is normally very reliable and consistent.

Are the Luxpads secure?

Yes, the Luxpads are secure. They are made from solid plywood and have a Yale night latch lock on the front door. You will be given a set of keys when you arrive at our reception. Please remember to hand them back when you leave!

Please remember you are at a festival and general common sense and warnings apply. Never leave cash and valuables unattended.

Does the Bunkpad have power?

Yes, Luxpads are provided with 240v electricity and 3pin sockets.

However, please remember that you are in a festival field and the power will be running of the site generators, so we cannot guarantee a constant supply of electricity. However, it is normally very reliable and consistent.

Are the Bunkpads secure?

Yes, the Bunkpads are secure. They are made from solid plywood and have a Yale night latch lock on the front door. You will be given a set of keys when you arrive at our reception. Please remember to hand them back when you leave!

Please remember you are at a festival and general common sense and warnings apply. Never leave cash and valuables unattended.

How big are the Bunkpads?

Bunnkpads are 2.4 metres wide, 3 metres front to back, and 2 metres tall. They are easily big enough to stand up in.

How big is an Octopad?

The Octopad has a whopping 5.5 meter diameter solid wooden floor and a clear span canvas roof.

Does the Octopad have power?

Yes, Octoapds are provided with 240v electricity and 3pin sockets.

However, please remember that you are in a festival field and the power will be running of the site generators, so we cannot guarantee a constant supply of electricity. However, it is normally very reliable and consistent.

How do I find Podpads on our arrival?

We try and give you as much arrival details and helpful information in a guests’ email which we send out one week before the festival. This will include a site map, where possible, and a contact telephone number for our onsite reception team.
Please add info@podpads.com to your contacts so that our emails get through to you and don't go into your spam folder.

Can my friends who are camping stay next to us?

No. The ‘podpads’ area is a no-go nylon zone. Quite simply, you and your neighbours are paying for the exclusivity and services that come with the area If we were to allow others in, this would lead to a reduction in one’s ‘personal space’ and an overloading on the facilities and services

How big is an XLbellepad?

The XLbellepad is a whopping 8 x 5 metres

What is a Bellepad?

The Bellepad is a stripey canvas bell tent, supplied with heavy duty groundsheet and carpet.

Do the Bellepads have power?

Only the Deluxe options are supplied with 240v mains electricity. There is no power in Basic or Standard Bellepads.

Do the Bellepads have power?

Only the Deluxe options are supplied with 240v mains electricity. There is no power in Basic or Standard Bellepads.

Do the Bellepads have power?

Only the Deluxe options are supplied with 240v mains electricity. There is no power in Basic or Standard Bellepads.

Does the XLBellepad have power?

Book the Deluxe version of the XLBellepad to include 240v mains electricity. There is no electricity in the Standard version.

Are the Octopads secure?

Yes, the Octopads are secure. The walls and door are made from solid plywood and there is a Yale night latch lock on the front door. You will be given a set of keys when you arrive at our reception. Please remember to hand them back when you leave!

Please remember you are at a festival and general common sense and warnings apply. Never leave cash and valuables unattended.

What are the terms and conditions?

The terms and conditions are in place to protect both parties – us (the supplier) and you (the customer). Please find them at the bottom of the Home page.
https://podpads.com/terms-and-conditions Please read and understand them prior to booking.

Can I bring friends back into the Podpads Village?

Sorry, no! Only guests who are staying with Podpads can enter this area
All our guests are given Podpads wristbands when they arrive at our reception.

Medical conditions that require electricity

For guests that require electricity for re-charging medical equipment then we are always happy to help in our reception, where we have 240v electricity. Reception is usually open for a few hours each morning and afternoon.

Please note, we cannot guarantee that electricity will be constant and reliable, as we will be running off site generators, supplied by the festival. Therefore, if you require a constant, reliable, guaranteed power source then please contact the festival organisers and they will advise on whether or not this is possible. Often, there will be a designated campsite which will be better equipped than the Podpads field.

Extra Facilities?

The Podpads Village is usually situated in a boutique camping area along with other glamping providers.
Extra facilities usually include the following, but this is subject to availability:

1. Upgraded toilets and washrooms
2. Extra security and fencing
3. Reception area staffed by Podpads team during busy periods, with a 24-hour emergency telephone contact
4. Refreshments tent offering free tea, coffee, squash etc. served at certain times
5. Phone charge outlets - to be used at your own risk
6. The Pink Pamper Show Pamper Parlour equipped with hairdryers & straighteners

Please note that some facilities may be shared with guests of other boutique camping providers

Don't take our word for it, see what our guests say about Podpads

  • “More waterproof then a tent!”

    AF
  • “Extra comfort and loved not having to pitch a tent on my own as a lone parent.!”

    KH
  • “Comfortable, no tents to carry or set up. No sleeping mats to carry.”

    E
  • “We will never go back to slumming it camping in our tent!”

    LL
  • “Coming from Sweden I did not want to bring a tent, much easier with the Bellepad.”

    SN
  • “We chose Podpads to give us more of a enjoyable experience without the hassle of tents etc, plus the fact toilets and showers were separate to the majority of other festival goers.”

    PA